Pipex punters in powwoe
User group stuff
Posted in Media, 27th August 2002 12:24 GMT
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Pipex has become the latest ISP to come under the spotlight from its users.
Punters have created an online forum so they can share their concerns - and praise - for the ISP.
Pipexwoe is the sister site of BTOpenwoe, which already keeps tabs on the woes and wows of BTopenworld.
According to the blurb on the recently-launched site, Pipexwoe has been set up in response to the "growing number of problems facing Pipex as a Service Provider".
Although there's very little content on the site so far, it seems these "problems" stem from users' frustration with Pipex's broadband service.
Some of the postings complain about problems with the stability of Pipex's broadband service. Others refer to the lack of technical support and poor lines of communication from the ISP.
In June, Pipex boss David Rickards, accepted that the ISP was experiencing problems with large numbers of people trying to contact the ISP. He also said plans were in place to address the issues.
Today, Mr Rickards told The Register that things had improve dramatically and that he was "extremely happy" with the broadband business.
"It's under control," he said.
He also promised to keep an eye on the Pipexwoe site adding that it could provide useful feedback for the company. ®
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