BT coughs to AOL broadband slowdown

Ahem

Last week AOL UK got a right old lashing following customer complaints about its broadband service.

It was dire, said punters, even slower than slow old dial-up Net access. And this from a service that costs a wallet-denting £34.99 a month.

At the time AOL UK apologised for the fact that punters were experiencing a "slower than desirable service" and said it was "working closely with BT, the network provider" to sort out the problem.

So, has there been any improvement?

Dunno, we've not heard a peep from punters.

But the latest statement from AOL UK seems to suggest it might not have been to blame.

"BT has confirmed that they have been experiencing problems with their network and in some cases, this has resulted in decreased throughput performance. Consequently, this has resulted in lower than expected downstream bandwidth for broadband users.

"BT is currently testing possible solutions to this problem and we hope to have further updates for you over the next few days. Please be assured that we will continue to work with BT round-the-clock until AOL Broadband is back at optimum service levels."

Problems at BT's end? Shirley shome mishtake... ®

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