ntlhell protest site defends libel allegations

NTL yet to comment

Struggling cableco NTL has so far failed to comment on allegations that a rival Web site contains libellous comments concerning some of those behind its site.

In April the cableco bought the protest site in a bid to make it an online forum to help improve customer service.

Although NTL insisted it would not gag the site, a new independent protest site,, was set up for NTL customers to voice their opinions about the company.

Ever since then there has been ongoing tension between the two sites.

Last month, one of those behind the NTL-owned site wrote to the host of's forums alleging that they contained "libelous comments" about two people and the nthellworld Web site.

The complainant called on the forum host to "review [its] T&Cs as to whether the person who owns this account is breaching them, and decide whether [it is] going to do something about the content of the site."

The forum host replied asking for "specific links to posts which you consider are libelous towards yourself, so that I can request that such posts are removed from the site."

However, despite an extended exchange of emails it seems the host of the forums remains unconvinced that the site contains anything that is defamatory.

Faced with this apparent stalemate, those who claim they've been defamed have written to say that they are "now taking legal advice" on the matter.

However, Bryan Stevens, who runs the Web site, says he's heard no more from NTL and insists that the forums contain no defamatory comments concerning those who've made the allegations.

No one from NTL was available for comment at the time of writing. ®

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