Feeds

Earthlink tops ISP survey

That's it really

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Atlanta-base EarthLink has topped a customer satisfaction survey of US ISPs.

According to the JD Power and Associates 2002 Internet Service Provider Residential Customer Satisfaction Study (blimey- that's a bit of a mouthful), Earthlink was ranked number one in the survey for its dial-up service thanks to a high scores for performance and reliability, email and customer service.

Earthlink also shared the top slot among broadband service providers with ISPs Roadrunner and BellSouth.
Last year Roadrunner was ranked as the best broadband ISP.

However, while the study found that overall satisfaction of dial-up subscribers has risen in 2002, JD Power claims that satisfaction among broadband subscribers is "down significantly".

In fact, the problem is so bad more and more users are looking to switch broadband providers.

Although price is one reason for the churn, it seems that other factors such as performance, reliability and customer service are more important.

Said Steve Kirkeby of JD Power: "To avoid losing these disillusioned newcomers, high-speed providers need to re-examine what they're offering their customers beyond a fast connection and navigation speed and take into account all the specific factors underlying the overall customer satisfaction experience."

Elsewhere, EarthLink yesterday announced that it is to introduce a new feature which lets its subscribers block pop-up ads.

The ISP reckons its "Pop-Up Blocker" will prove popular with punters ®

Security for virtualized datacentres

More from The Register

next story
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Spies, avert eyes! Tim Berners-Lee demands a UK digital bill of rights
Lobbies tetchy MPs 'to end indiscriminate online surveillance'
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.