Feeds

Tiscali gets tough with service ‘abusers’

Tries to flog 'em broadband

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

Tiscali UK has threatened to boot off users who abuse its 24/7 unmetered dial-up service. In an email Tiscali warned punters that they have "extremely high usage" on their AnyTime dial-up packages.

The ISP claims that this high usage level is "adversely affecting the service we can offer other users" and that unless punters "significantly reduce" their usage then their accounts will be terminated on 18 September 2002.

Oh, and Tiscali also uses the email to try and tempt these heavy users to consider signing up to broadband.
It's not known how many people received the warning. Tiscali claims it is a small number.

In a statement Tiscali told us: "The Tiscali Anytime package is not an ‘always on’ product, but unfortunately, there are some customers who use the product as if it were, thereby compromising the quality of service offered to other Anytime customers.

"As a result, we have contacted those customers who are 'always on' and have asked them to migrate to our new broadband service, which is far more appropriate to their usage. If they haven’t modified their Anytime usage or migrated to broadband within a month, then we will have to release them from their current service."

Coincidentally, newspaper reports from Italy today quote Tiscali CFO, Massimo Cristofori, as saying that the pan-European ISP plans to make a "significant" investment in broadband. The company is looking to triple the number of ADSL users to 300,000 by the end of the year.

So, is booting off heavy dial-up users and trying to get them to sign up to broadband part of Tiscali's strategy to grow its broadband user base?

"This is not a way of 'beefing' up broadband numbers, as The Register suggests, but more a chance to offer quality of service to those Anytime customers that use the service," sniffed the ISP. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Driving with an Apple Watch could land you with a £100 FINE
Bad news for tech-addicted fanbois behind the wheel
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Special pleading against mass surveillance won't help anyone
Protecting journalists alone won't protect their sources
Big Content Australia just blew a big hole in its credibility
AHEDA's research on average content prices did not expose methodology, so appears less than rigourous
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.