Feeds

ISP Review – down but not out

Ambushed by Web host

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

Update ISP Review, disappeared off the Web some time on Tuesday. Is it a DNS rub-out? Apparently, not - the web site, a must-read for the UK ISP industry as well as for many users, was ambushed by NetisNet, its hosting company.

"Nextra, NetisNet's UK supplier, has unofficially cut the group for either an unpaid bill or abuse. We'd guess it's the unpaid bill option, isn't it always?," Editor-in-chief Mark Jackson writes.

Nick Lee, webmaster of www.spaced-out.org.uk, and another NetisNet customer ("and until now a very satisfied one") has sent us a copy of an email sent to him by a Netis staffer on Thursday.

"The current problem is that the internet connection service provider just went vanished.(Real problem to us)

"Yesterday i tried to get our servers back from the datacentre but couldn't get access to the datacentre.
"I am trying to sort it out... But it seems that this
may take quite a long time.

"At least 2-3 days...."

It's usual practice for companies to inform customers when they are disconnecting them. ISPr knew that there was a problem only when it was disconnected. And it had to chase down its Web host - or to be more precise Nextra, its Web host's upstream supplier - to find out what the problem was.

So is Nextra the company which will forever be known as the Web host that killed ISP Review. Luckily, for its sake, the answer is no.

ISPr is migrating to another host and some elements should be back and running tomorrow.

Data belonging to ISPr and other NetisNet UK customers resides on NetisNet servers. It would be churlish - and illegal - for Nextra to stop ISPr and other NetisNet from recovering their property in a timely fashion.

Nextra should not penalise NetisNet UK customers, because it is in dispute with their supplier.

As Spaced-Out's Tim Lee writes: "to my great agony I've no local backups, so, in short, I'm in trouble unless I can get the servers back with their 50-odd-megs worth of MySQL database on. (An Ikonboard forum with 1000-odd members)."

If it's Nextra bills that want paying, that discussion should be held separately between Nextra and NetisNet.

The alternative? An entirely avoidable PR disaster in the making.

ISPr has borrowed some forum space from a chum. You can get updates here ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.