Feeds

EU intros site, freephone service to solve citizens' problems

Their internal market problems anyway. Yum...

  • alert
  • submit to reddit

Security for virtualized datacentres

The European Commission has unveiled a brace of advice-giving and problem-solving services for European citizens and businesses, both being designed to make it easier for people to exercise their internal market rights and - we surmise - to give the Commission lots of sticks to bask recalcitrant EU governments over the head with.

The citizen's service, Signpost, looks most interesting at the moment, consisting of a pan-European freephone number, 00800 67891011 (works from the UK, but we haven't figured out anything to ask them yet, apart from the one about why UK Customs and Excise won't let us bring in more than four cartons of cigs at a time) and/or an online form, which you can find here. The Commission suggests it could be used for getting help in getting qualifications recognised in other countries, claiming social security benefits, finding out what your rights are if a flight is overbooked and so on, but the scope is practically limitless, as you can see if you begin to browse here.

The Signpost service is intended to have questions answered by a legal expert native in the language of the questioner within three working days if it's not a complex one, and it's also possible to have follow-up "telephone appointments to discuss in more depth details of particularly complicated cases."

Must cost a fortune? Sounds like it to us, but here's what we think is the underlying agenda:

"After it has been answered, each question is entered into the Commission's Interactive Policy Making database (see IP/01/519) This ensures that the Signpost Service not only gives answers to citizens, but also provides the Commission with invaluable feedback on citizens' needs and expectations and helps the Commission to assess how European law is being applied in the Member States. This in turn will help shape action to prevent problems occurring in the future."

So there you go, sticks and heads, as we said at the outset. The business service, Solvit, has its home page here, where it lists Solvit offices throughout Europe for you to contact. The contact points however seem to be individuals operating within existing government departments (the Department of Trade & Industry in the UK's case), so we're not entirely convinced proper offices exist as such. Still, if they don't you can always complain. ®

Further information:
Commission news release

Business security measures using SSL

More from The Register

next story
JINGS! Microsoft Bing called Scots indyref RIGHT!
Redmond sporran metrics get one in the ten ring
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Murdoch to Europe: Inflict MORE PAIN on Google, please
'Platform for piracy' must be punished, or it'll kill us in FIVE YEARS
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
OECD lashes out at tax avoiding globocorps' location-flipping antics
You hear that, Amazon, Google, Microsoft et al?
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.