Feeds

EU intros site, freephone service to solve citizens' problems

Their internal market problems anyway. Yum...

  • alert
  • submit to reddit

3 Big data security analytics techniques

The European Commission has unveiled a brace of advice-giving and problem-solving services for European citizens and businesses, both being designed to make it easier for people to exercise their internal market rights and - we surmise - to give the Commission lots of sticks to bask recalcitrant EU governments over the head with.

The citizen's service, Signpost, looks most interesting at the moment, consisting of a pan-European freephone number, 00800 67891011 (works from the UK, but we haven't figured out anything to ask them yet, apart from the one about why UK Customs and Excise won't let us bring in more than four cartons of cigs at a time) and/or an online form, which you can find here. The Commission suggests it could be used for getting help in getting qualifications recognised in other countries, claiming social security benefits, finding out what your rights are if a flight is overbooked and so on, but the scope is practically limitless, as you can see if you begin to browse here.

The Signpost service is intended to have questions answered by a legal expert native in the language of the questioner within three working days if it's not a complex one, and it's also possible to have follow-up "telephone appointments to discuss in more depth details of particularly complicated cases."

Must cost a fortune? Sounds like it to us, but here's what we think is the underlying agenda:

"After it has been answered, each question is entered into the Commission's Interactive Policy Making database (see IP/01/519) This ensures that the Signpost Service not only gives answers to citizens, but also provides the Commission with invaluable feedback on citizens' needs and expectations and helps the Commission to assess how European law is being applied in the Member States. This in turn will help shape action to prevent problems occurring in the future."

So there you go, sticks and heads, as we said at the outset. The business service, Solvit, has its home page here, where it lists Solvit offices throughout Europe for you to contact. The contact points however seem to be individuals operating within existing government departments (the Department of Trade & Industry in the UK's case), so we're not entirely convinced proper offices exist as such. Still, if they don't you can always complain. ®

Further information:
Commission news release

High performance access to file storage

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.