Feeds

EU intros site, freephone service to solve citizens' problems

Their internal market problems anyway. Yum...

  • alert
  • submit to reddit

Designing a Defense for Mobile Applications

The European Commission has unveiled a brace of advice-giving and problem-solving services for European citizens and businesses, both being designed to make it easier for people to exercise their internal market rights and - we surmise - to give the Commission lots of sticks to bask recalcitrant EU governments over the head with.

The citizen's service, Signpost, looks most interesting at the moment, consisting of a pan-European freephone number, 00800 67891011 (works from the UK, but we haven't figured out anything to ask them yet, apart from the one about why UK Customs and Excise won't let us bring in more than four cartons of cigs at a time) and/or an online form, which you can find here. The Commission suggests it could be used for getting help in getting qualifications recognised in other countries, claiming social security benefits, finding out what your rights are if a flight is overbooked and so on, but the scope is practically limitless, as you can see if you begin to browse here.

The Signpost service is intended to have questions answered by a legal expert native in the language of the questioner within three working days if it's not a complex one, and it's also possible to have follow-up "telephone appointments to discuss in more depth details of particularly complicated cases."

Must cost a fortune? Sounds like it to us, but here's what we think is the underlying agenda:

"After it has been answered, each question is entered into the Commission's Interactive Policy Making database (see IP/01/519) This ensures that the Signpost Service not only gives answers to citizens, but also provides the Commission with invaluable feedback on citizens' needs and expectations and helps the Commission to assess how European law is being applied in the Member States. This in turn will help shape action to prevent problems occurring in the future."

So there you go, sticks and heads, as we said at the outset. The business service, Solvit, has its home page here, where it lists Solvit offices throughout Europe for you to contact. The contact points however seem to be individuals operating within existing government departments (the Department of Trade & Industry in the UK's case), so we're not entirely convinced proper offices exist as such. Still, if they don't you can always complain. ®

Further information:
Commission news release

Using blade systems to cut costs and sharpen efficiencies

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple ran off to IBM
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.