A Canada-based domain registration outfit currently targeting domain holders in the UK has moved to allay concerns about its service.

A number of readers have contacted The Register after receiving letters from Domain Registry of Europe concerning the renewal of their domains.

Readers complained that the letters "looked liked bills" and raised questions about this unsolicited approach.

They were also puzzled as to why DRoE had a UK mailing address but no UK phone number.

Following numerous attempts to speak to DRoE - during which time staff at DRoE hung-up the phone on three separate occasions - a spokesman finally came forward to discuss readers' concerns.

Alan Freeman, Relations Manager for DRoE, said out that the letters point out that the notice is "not a bill, rather an easy means of payment should you decide to register or renew your domain(s) with us."

He said that the company - which also trades as Domain Registry of America and Domain Registry of Canada - had registered 1.1 million domains for customers and was registering between 5,000 and 7,000 new domains a day.

"Our customers are satisfied with our service and our price," said Freeman. "The competition doesn't like us because we're cheaper."

However, it seems the company does have its critics.

On July 2 Domain Registry served papers against Canada-based domain registrar Tucows Inc, for alleged defamation and is seeking $21m in damages.

A spokeswoman for Tucows declined to comment. ®