Broadband users called to protest against BT
People power to take on 'crap service'
A Kent businessman is calling on people to join him in a protest about BT's poor broadband service.
Paul King, the MD of Tonbridge-based consultancy Concise Contact Management Ltd, has been using ADSL from BTOpenworld for the last 18 months.
But the service has been so bad, he says that he is often left without broadband access for days at a time.
He estimates that the problems have cost him at least £30,000 in lost business alone. And he isn't happy.
In November last year he finally had enough and decided to take his complaint directly to BT. Wearing a sandwich board he paraded outside BT's HQ in London for more than an hour before someone from BT agreed to see him.
The message he wore was blunt and to the point: "BTopenworld are in our opinion unreliable and slow - a crap product, crap service, crap support - screws up your business. Signed Disgusted Director."
Despite King's direct approach and assurances that BT would resolve the problem he is still struggling with a poor service from BT.
So he's decide to pay BT another visit - and this time he wants other cheesed off broadband customers to join him.
He wants all those consumers and businesses who've received a bungled broadband service from BT to join him outside BT's HQ in London to voice their anger and frustration.
King hasn't set a date yet but expects it will be sometime in August or September.
To find out more here. ®
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