Feeds

Help! I can't stop text alerts

O2 users struggle to turn off service

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

O2 subscribers are reporting difficulties cancelling text alerts from the mobile operator after it announced plans to charge for the service.

In a letter to customers, O2 said that "in order to maintain quality standards and ensure continued improvement to our text alert services" it is to introduce charges for text alerts from August 3. From that time O2 customers will be charged 13p per alert received, with Vodafone and Orange customers being charged from 20 p per message.

O2 advises customers to login to the 'My Account' section of its Web site, then to click on 'Alerts' and select 'off' for the relevant alert.

However a number of Register readers have reported difficulty cancelling their subscriptions, reporting that the site repeatedly crashed when they tried to cancel the service.

And isn't O2 engaged in inertia selling? Surely
subscribers should be asked to logon and agree to the charges rather than the other way around.

Some of those who contacted us registered for the text alert service through Genie, which has since been rebranded as part of O2.

No one from O2 was available for comment on the story. ®

Related Stories

Ananova pushes mobile, scraps email
All the World Cup news that's not fit to print

5 things you didn’t know about cloud backup

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
Ancient pager tech SMS: It works, it's fab, but wow, get a load of that incoming SPAM
Networks' main issue: they don't know how it works, says expert
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.