Feeds

Help! I can't stop receiving text alerts

O2 users struggle to turn off service

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

O2 subscribers are reporting difficulties cancelling text alerts from the mobile operator after it announced plans to charge for the service.

In a letter to customers, O2 said that "in order to maintain quality standards and ensure continued improvement to our text alert services" it has decided to introduce charges for text alerts from August 3. From that time O2 customers will be charged 13p per alert received, with Vodafone and Orange customers being charged from 20 p per message.

O2 advises customers to login to the 'My Account' section of its Web site, then to click on 'Alerts' and select 'off' for the relevant alert.

However a number of Register readers have reported difficulty cancelling their subscriptions, reporting that the site repeatedly crashed when they tried to cancel the service.

Is O2 guilty of inertia selling? Subscribers should be asked to logon and agree to be charged rather than the other way around.

Some of those who contacted us registered for the text alert service through Genie, which has since been rebranded as part of O2.

No one from O2 was available for comment on the story. ®

Related Stories

Ananova pushes mobile, scraps email
All the World Cup news that's not fit to print

Providing a secure and efficient Helpdesk

More from The Register

next story
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Yes, yes, Steve Jobs. Look what I'VE done for you lately – Tim Cook
New iPhone biz baron points to Apple's (his) greatest successes
Lords take revenge on REVENGE PORN publishers
Jilted Johns and Jennies with busy fingers face two years inside
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Edward who? GCHQ boss dodges Snowden topic during last speech
UK spies would rather 'walk' than do 'mass surveillance'
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.