Feeds

Jeeves serves CRM game

Many tentacles

  • alert
  • submit to reddit

Reducing security risks from open source software

ComputerWire: IT Industry Intelligence

Ask Jeeves Inc's Jeeves Solutions division is further moving from its search roots into the customer relationship management market, with the announcement today of an upgraded JeevesOne product that allows structured data to be queried for the first time.

The enhancements, which come as a part of its $155,000 JeevesOne Enterprise software, come largely as a result of the integration of application connectors from Octopus Software Inc, a company Jeeves bought for an undisclosed sum in January.

Unlike the $99,000 JeevesOne Standard, which dealt largely with unstructured data such as web pages, PDFs and the like, the Enterprise edition will allow users to tap directly into structured data sources such as RDBMS-compliant databases and certain ERP systems.

The idea is to allow web site users to just as easily access frequently changing information specific to themselves - such as account or shipping details - as they can access more static data such as product catalogues, that would be stored in the regular Jeeves search engine index.

The adaptors also allow frequently asked questions to be integrated directly into the site's navigation scheme. As well as pre-built adaptors for RDBMS databases, the system also comes with adaptors for about 50 online information sources (such as the FedEx tracking system) that can be queried. A Java-based adaptor development kit is included for making connectors to other applications.

Jeeves, best known for its consumer-facing web site, which is facing the same revenue challenges as the rest of the portal market, says it has been selling enterprise software for four years. But the company has won only about 40 customers in that time. Its packaged software, JeevesOne, was first released in the third quarter last year.

© Computerwire.com.

Eight steps to building an HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.