Feeds

Cisco aims small-ish with VoIP line

Phone stuff

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

ComputerWire: IT Industry Intelligence

Cisco Systems Inc has decided it's about time to broaden the potential customer base for its voice over IP products, by making a couple of discount bundles available to smaller enterprises than it usually sells to.

The company announced yesterday a number of version releases in its VoIP product line, along with two prepackaged systems for under $20,000, aimed at smaller deployments. Director of product marketing Hank Lambert said smaller firms liked the look of Cisco's VoIP offerings, but had concerns over pricing and interoperability with legacy systems.

"We want to extend the same ROI experienced by larger customers into smaller sites," said Lambert. He said smaller customers wanted lower prices and "did not want to create islands of messaging" by implementing an IP voice network while they already have legacy voice systems.

Unity Bridge 2.0 is an option that can be added onto Unity 3.1, Cisco's unified messaging offering, which increases the interoperability of a company's messaging systems. The Bridge product now supports OctelNet, the analog voice messaging protocol developed years ago by Lucent Technologies Inc. OctelNet has a "very large installed base" that will now be able to work with Unity, Lambert said.

Cisco has also updated its Customer Response Solutions (formerly Customer Response Appliance 2.0), a one-server bundle of Cisco's call center software. Scalability has been increased 50% to 75 agents in the 3.0 release. Another highlight is the ability to route customer calls based on agent skills, to help prevent customers being transferred by agents unable to help them, which wastes the time of both parties.

The company is launching two voice-only bundles aimed at the smaller enterprise. The ICS 7750 comes in two flavors - analog, for $15,995, and digital, for $19,995 - each supporting 50 phones and 25 mailboxes. The packages include CallManager, Unity and Auto Attendant. Lambert said the systems will be upgradeable to the same level of scale as Cisco's existing high-end systems.

Cisco's Media Convergence Server hardware platform has also been upgraded to reflect the latest processors and so on, and its IP SoftPhone software telephone has had a few feature upgrades, such as the ability to work with USB handsets in addition to headsets. The WebAttendant console software has also now been replaced by CallManager Attendant Console, which has extra customization features.

© ComputerWire. All rights reserved.

3 Big data security analytics techniques

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Microsoft's Nadella: SQL Server 2014 means we're all about data
Adds new big data tools in quest for 'ambient intelligence'
BOFH: Oh DO tell us what you think. *CLICK*
$%%&amp Oh dear, we've been cut *CLICK* Well hello *CLICK* You're breaking up...
Inside the Hekaton: SQL Server 2014's database engine deconstructed
Nadella's database sqares the circle of cheap memory vs speed
prev story

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.