Feeds

Amazon and bol to refund delivery charges

OFT strikes blow for e-consumers

  • alert
  • submit to reddit

Top three mobile application threats

Amazon.co.uk has given a frosty reception to a ruling by the Office of Fair Trading (OFT) which means that the online book shop will now have to refund delivery charges when people return goods.

Until now, punters returning goods have not been able to claim back the original charges made for postage and packing.

The OFT reckons this is a bit rum and believes that normal postage and packing delivery charges (but not the cost of returning the goods) of distance sales purchases must always be refunded - as well the original cost of the goods.

It's been holding discussions with Amazon.co.uk and BOL.com on the matter. And according to the OFT, the etailers have now agreed to include delivery charges in their refunds when goods are returned within the legal cooling-off period.

Said John Vickers, head of the OFT: "The Distance Selling Regulations give consumers the security to buy from home, confident that they can change their mind once they have received and seen their goods. Consumers are entitled to a refund of normal delivery charges when goods are returned."

But Amazon.co.uk is a tad peeved at the decision claiming it's based on the OFT's "interpretation" of Distance Selling Regulations. It seems Amazon.co.uk doesn't share the OFT's view.

"It is not settled law," said Amazon.co.uk in a statement.

It went on: "The OFT's [press] release implies we've been brought into line - we haven't - we will always act in the best interests of consumers (as we always do) and we will always work with government to drive clarity for customers and industry."

The OFT is currently negotiating with a number of other companies regarding the refunding of delivery charges. ®

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.