Feeds

Tiscali suffers email glitch

Sorry

  • alert
  • submit to reddit

Boost IT visibility and business value

Tiscali UK has been hit by an intermittent technical problem which has left its customers without access to their email.

The ISP says it became aware of the problem yesterday although The Register has been told by some customers that they began experiencing problems on Monday morning.

A spokeswoman for Tiscali said the company hoped to have the problem resolved "as quickly as possible" but declined to say exactly when that might be.

Tiscali also declined to say exactly how many people have been hit by the glitch.

In a statement Tiscali UK said: "Tiscali customers using email are unfortunately experiencing intermittent delays in sending and receiving emails. The majority of this backlog is now being cleared by our engineers, who will resolve the remainder of this issue imminently.

"Customers have been notified through Tiscali’s service status pages online as well as on service status phone lines.

"Tiscali sincerely apologises for any inconvenience caused."

However, this isn't enough for some of Tiscali's customers. Some have said they'll ditch the ISP while others have even threatened legal action.

One user wrote on a Tiscali forum: "I have counted this morning about 40 emails asking Tiscali Support when (or should I say IF) the email servers come back up will we receive email that has gone 'ahem' missing?

"Please I beg you reply to me and these other poor unfortunate souls to give them a definitive answer and I would appreciate if you don't send your standard reply stating 'We are aware of the problem but are doing **** all about it and are sitting here with our finger up our ****'.

"Your service status states that you are treating the problem as a priority...do me a favour and please give me your definition of 'priority'.

"I really cannot believe that you get away with this level of customer service and ineffectual support. There must be an ISP regulatory board somewhere and if not I will be taking legal advice through my own company's team of solicitors," it said.

This week's email problems are likely to be an embarrassment to Tiscali, which is currently running a multi-million pound TV ad campaign to promote its new Tiscali 10.0 service. ®

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Microsoft: We're making ONE TRUE WINDOWS to rule us all
Enterprise, Windows still power firm's shaky money-maker
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.