Feeds

BTo limits time online for users – again

Pay more for less

  • alert
  • submit to reddit

Boost IT visibility and business value

BTopenworld is to cut the number of hours its Internet users are allowed to stay online in what is being regarded as a move to cajole users to upgrade to broadband.

From 5 June punters on the ISP's narrowband unmetered AnyTime and Surftime packages will have their daily online allowance cut from 16 hours to 12 hours a day.

This is on top a reduction in usage announced last year.

What's more, this latest lowering of usage comes just as BTopenworld increased the cost of its AnyTime service by £1 month.

The move has outraged some users who feel they are paying more for a worse service.

Said one reader: "When BTopenworld introduced the 16 hour thing I wasn't too worried. When they put up the price I was mildly annoyed. But this really takes the piss.

"I pay the premium for a flat-rate service for a reason - I want to use the Internet as much as I want," he said.

BT sent out an email last night telling "heavy users" (other users will be told later) of the planned changes.

BTo declined to say exactly how many people it targeted although it's estimated the figure could run into many thousands.

It said: "We currently maintain the quality of our unmetered internet access service
for the majority of customers by restricting daily usage under our current terms and conditions.

"However, some customers are now going online for long periods of time which makes it difficult to maintain quality at a reasonable price.

"We therefore intend to introduce a lower daily use limit - down from 16 hours to 12 hours in any given 24-hour period. This change will take effect from 5th June 2002," it said.

Instead of warning people that they face being booted off the service if they breach these new lower levels, BTo has instead offered a £90 sweetener for punters to upgrade to its ADSL service.

The offer extends to the first 5,000 to register before the end of June.

However, some regard the move as a ploy by BTo to migrate more people onto its more expensive ADSL service.

BT has denied this and maintains it's done this for reasons of "conscientious network management". ®

Related Stories

BTo ups subs
BT rewrites Ts&Cs to kick off more Anytime users

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.