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BT today acknowledged that it has to do more to make its broadband service more robust and reliable.

One in five (18 per cent actually) of BTopenworld's business customers are dissatisfied with the service, according to a presentation at BT's London's HQ today.

It seems that businesses which rely on BT's broadband service get irate when the service starts playing-up - or worse - goes tits up.

Things are different for home users where customer dissatisfaction levels have fallen from 15 per cent in September last year to 6 per cent.

"The customer experience six months ago was disastrous," said Pierre Danon, chief exec of BT Retail. "Now it is mediocre." ®

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