Feeds

The light goes out on iPAQ H3800s

But does it require a service event?

  • alert
  • submit to reddit

So you bought a Compaq iPAQ H3800 and the backlit screen sometimes doesn't work? Don't fret, you didn't break it, you're not alone.

Compaq is on the case: in a customer advisory, the company says: "When applying power to the iPAQ H3800 Series Pocket PC, the backlight may fail to illuminate. Holding down the power button to engage the backlight may not provide resolution.

"This issue is typically experienced after the unit has been off for several hours. The backlight may function correctly after a normal reset or an adjustment to the backlight settings, but may fail again if the unit is powered off for some time."

Yes, but why does it do this, and how can it be resolved? Compaq doesn't have the answer to either question. But rest assured, it will issue another advisory as soon as it knows what to do. Then it will "advise you when it is appropriate to submit your iPAQ Pocket PC for a service event". What is a service event, anyone? ®

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.