Feeds

Time slams Tiny credit card firms

Mexican stand-off

  • alert
  • submit to reddit

The essential guide to IT transformation

Time Group today called on credit card companies to honour up to approx. 80,000 support contracts frozen through the collapse of Tiny Computers.

Time bought the assets of Tiny Computers in January, the day after its rival collapsed into receivership.
Without credit card firm backing, The system builder says it is no longer able to deliver telephone support, to date offered as a matter of goodwill, to people who paid for their warranties by credit card.

These were left in the lurch, in marked contrast to the majority of Tiny customers who paid for their computers and support through a finance company, or by cash or cheque. The latter customers -270,000 in total - receive full support from Time through Time's TotalCare support company (Time points out that it was under no obligation to support the cash buyers).

Tiny's customers who bought their PCs by credit cards will receive refunds for their warranty contracts, under the Consumer Credit Act, according to Time - "but when, and how does that help customers get their hard drives mended?" the company says.

The credit card firms reckon that customers should apply individually for refunds, but they should instead stump up to ensure continuity of support, Time argues. This is the action the credit card firms took, following the collapse of electrical goods retailer Tempo last year, paying Dixons to handle warranty support.

In a statement, Brian Lynn, managing director of TIME said: "This is a despicable situation for the Tiny credit card customers, who have already suffered because of the failure of the old Tiny management. All we want to do is give them a service that ensures that they are fully satisfied with their purchase. We don't want them to have to jump through more hoops than performing dogs, in the hope that they get money from the credit card companies. We feel that that the credit card industry is letting customers down by failing to help them get the goods and services that they have paid for promptly."

It has the support of Lancshire Trading Standards, which expresses its "general happiness with the way Time and Tiny's former finance company has handled support following Tiny's collapse.

But:

"It is unfortunate bearing in mind the clear and unequivocal liability under Section 75 of the Consumer Credit Act, that the varied credit card companies have failed to be as cooperative or responsive. We would urge the credit card companies to openly accept their responsibilities to their customers and help in the provision of an ongoing service for them." ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Banking apps: Handy, can grab all your money... and RIDDLED with coding flaws
Yep, that one place you'd hoped you wouldn't find 'em
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Primetime precrime? Minority Report TV series 'being developed'
I have to know. I have to find out what happened to my life
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Judge nixes HP deal for director amnesty after $8.8bn Autonomy snafu
Lawyers will have to earn their keep the hard way, says court
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.