Feeds

Time slams Tiny credit card firms

Mexican stand-off

  • alert
  • submit to reddit

Top three mobile application threats

Time Group today called on credit card companies to honour up to approx. 80,000 support contracts frozen through the collapse of Tiny Computers.

Time bought the assets of Tiny Computers in January, the day after its rival collapsed into receivership.
Without credit card firm backing, The system builder says it is no longer able to deliver telephone support, to date offered as a matter of goodwill, to people who paid for their warranties by credit card.

These were left in the lurch, in marked contrast to the majority of Tiny customers who paid for their computers and support through a finance company, or by cash or cheque. The latter customers -270,000 in total - receive full support from Time through Time's TotalCare support company (Time points out that it was under no obligation to support the cash buyers).

Tiny's customers who bought their PCs by credit cards will receive refunds for their warranty contracts, under the Consumer Credit Act, according to Time - "but when, and how does that help customers get their hard drives mended?" the company says.

The credit card firms reckon that customers should apply individually for refunds, but they should instead stump up to ensure continuity of support, Time argues. This is the action the credit card firms took, following the collapse of electrical goods retailer Tempo last year, paying Dixons to handle warranty support.

In a statement, Brian Lynn, managing director of TIME said: "This is a despicable situation for the Tiny credit card customers, who have already suffered because of the failure of the old Tiny management. All we want to do is give them a service that ensures that they are fully satisfied with their purchase. We don't want them to have to jump through more hoops than performing dogs, in the hope that they get money from the credit card companies. We feel that that the credit card industry is letting customers down by failing to help them get the goods and services that they have paid for promptly."

It has the support of Lancshire Trading Standards, which expresses its "general happiness with the way Time and Tiny's former finance company has handled support following Tiny's collapse.

But:

"It is unfortunate bearing in mind the clear and unequivocal liability under Section 75 of the Consumer Credit Act, that the varied credit card companies have failed to be as cooperative or responsive. We would urge the credit card companies to openly accept their responsibilities to their customers and help in the provision of an ongoing service for them." ®

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple ran off to IBM
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.