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Dabs scores Xbox web-pricing own goal

Botch bundled off site PDQ

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As the UK braces itself for the eagerly anticipated launch of Microsoft's Xbox games console on Thursday, some gamers are feeling cheated after their orders were rejected by etailer dabs.com.

Giles Essame from Milton Keynes and Matthew Coleman, from Northampton are among 13 people who took up Dabs' offer of an Xbox Ultimate Bundle (which includes the console, memory unit, controller and three games) for £249 (ex VAT).

Despite receiving confirmations last week they received an email earlier today telling them that their orders had been "processed incorrectly" and that the price of their goods was actually £379 (ex VAT).

Those involved have been asked to re-submit their orders and told that it could be weeks before they receive their consoles.

"I'm really annoyed at how they've handled this," Giles told The Register.

"They've left it to the last minute to tell us and now they expect us to wait for eight weeks for the order," he said.

Giles also claims that the price was being advertised for several days last week although a spokeswoman for Dabs claims the wrong price was only available for a couple of hours.

She blamed the glitch on a software error and said that once it was spotted it was taken down immediately. Only 13 people had placed orders for the "Ultimate Bundle" during that time, she said.

"As soon as we realised there was a problem we took down the site," she said. "We're very sorry for any inconvenience." ®

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