Feeds

Mobile user charged penalty for ‘being an arrogant bastard’

Insult to injury

  • alert
  • submit to reddit

Internet Security Threat Report 2014

A New Zealand Telecom customer had a rude awakening when he opened his phone bill last week to discover he'd been charged a "penalty for being an arrogant bastard".

James Storrie, from Auckland, discovered the NZ$337.50 charge (£99.95), printed under "product or service" in the "rental and activity" section of his monthly bill, the New Zealand Herald reports.

Shortly before receiving the unusual bill, Storrie had complained when his phone was disconnected after it was incorrectly reported stolen. There's also the matter of a problem with a Yellow Page advertisement for Storrie's company provoked a complaint three years ago, settled last year.

Storrie doesn't believe he has enemies at NZ Telecom - at least prior to receiving the bill, which he understandably describes as "downright rude."

If the bill was a practical joke then it misfired badly. NZ Telecom has issued a fulsome apology and paid undisclosed compensation to Storrie, who remains a customer.

NZ Telecom has launched an internal investigation into how the unorthodox "penalty" appeared of the bill, and the earlier disconnection of Storrie's mobile.

Consumers' Institute chief executive David Russell, told The New Zealand Herald, that there was no consumer law that protected someone from being called an "arrogant bastard". However the item could be viewed as defamatory, he added. ®

Beginner's guide to SSL certificates

More from The Register

next story
WRISTJOB LOVE BONANZA: justWatch sex app promises blind date hookups
Mankind shuffles into the future, five fingers at a time
Every billionaire needs a PANZER TANK, right? STOP THERE, Paul Allen
Angry Microsoftie hauls auctioneers to court over stalled Pzkw. IV 'deal'
Apple's Mr Havisham: Tim Cook says dead Steve Jobs' office has remained untouched
'I literally think about him every day' says biz baron's old friend
Flaming drone batteries ground commercial flight before takeoff
Passenger had Something To Declare, instead fiddled while plane burned
Cops apologise for leaving EXPLOSIVES in suitcase at airport
'Canine training exercise' SNAFU sees woman take home booming baggage
Oi, London thief. We KNOW what you're doing - our PRECRIME system warned us
Aye, shipmate, it be just like that Minority Report
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.