Feeds

Mobile user charged penalty for ‘being an arrogant bastard’

Insult to injury

  • alert
  • submit to reddit

Internet Security Threat Report 2014

A New Zealand Telecom customer had a rude awakening when he opened his phone bill last week to discover he'd been charged a "penalty for being an arrogant bastard".

James Storrie, from Auckland, discovered the NZ$337.50 charge (£99.95), printed under "product or service" in the "rental and activity" section of his monthly bill, the New Zealand Herald reports.

Shortly before receiving the unusual bill, Storrie had complained when his phone was disconnected after it was incorrectly reported stolen. There's also the matter of a problem with a Yellow Page advertisement for Storrie's company provoked a complaint three years ago, settled last year.

Storrie doesn't believe he has enemies at NZ Telecom - at least prior to receiving the bill, which he understandably describes as "downright rude."

If the bill was a practical joke then it misfired badly. NZ Telecom has issued a fulsome apology and paid undisclosed compensation to Storrie, who remains a customer.

NZ Telecom has launched an internal investigation into how the unorthodox "penalty" appeared of the bill, and the earlier disconnection of Storrie's mobile.

Consumers' Institute chief executive David Russell, told The New Zealand Herald, that there was no consumer law that protected someone from being called an "arrogant bastard". However the item could be viewed as defamatory, he added. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Swiss wildlife park serves up furry residents to visitors
'It's ecological' says spokesman, now how would you like your Bambi done?
Win a year’s supply of chocolate (no tech knowledge required)
Over £200 worth of the good stuff up for grabs
Facebook's Zuckerberg in EBOLA VIRUS FIGHT: Billionaire battles bug
US Centers for Disease Control and Prevention contacted as site supremo coughs up
Internet finally ready to replace answering machine cassette tape
It's a simple message and I'm leaving out the whistles and bells
ePassport to Transnistria: NEXTIFYING the Nation State with BONG
Hey the Man, you can't geoblock distributed democracy
Red Bull does NOT give you wings, $13.5m lawsuit says so
Website letting consumers claim $10 cash back crashes after stampede
Down-under record: Australian gets $140k for pussy
'Tiffany' closes deal - 'it's more common to offer your wife', says agent
Trolls have DARK TETRAD of personality defects, say trickcyclists
Think psychopathy and BDSM dungeons, not desktops
The iPAD launch BEFORE it happened: SPECULATIVE GUFF ahead of actual event
Nerve-shattering run-up to the pre-planned known event
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.