Zetnet has confirmed that it has acquired the customer base of troubled ISP Cloud Nine.

A statement on its Web site reads: "As of 24th January, customers of Cloud Nine Communications Ltd will be serviced by Zetnet following a successful agreement between the two companies regarding the transfer of customer contracts to Zetnet."

Jon Earnshaw, sales & marketing director at Zetnet told The Register: "We've swung all our resources to looking after these customers."

He admitted that the task ahead remained difficult but he was adamant that his company was "one hundred per cent focused" on the task ahead.

While Zetnet faces the daunting task of moving around 2,500 customers to its service, the row over their treatment by Cloud Nine continues to rumble on.

Forum postings on ISPReview reveal the extent of frustrations experienced by Cloud Nine customers.

Many claim that they have been kept in the dark over the last week, inaction that has merely compounded the ISP's problems.

Others are more sympathetic concerning the security attack that brought Cloud Nine to its knees.

In a statement, Cloud Nine apologised for its "shortcomings" and also moved, once again, to quash rumours that the decision to shut the ISP was due to financial pressures.

It said: "Cloud Nine would like to apologise to all our customers for the disruption to our services caused by the recent denial of service activity. This activity was of such magnitude and viciousness that we took the decision that we could not continue to operate our Internet services with the resources we had available.

"We must deny any rumours that any of this is down to financial reasons. Cloud Nine was a solvent company, cash flow positive with cash in the bank," it said. ®

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