Feeds

Zetnet rescues Cloud Nine

Is that a light at the end of the tunnel?

  • alert
  • submit to reddit

Boost IT visibility and business value

Zetnet has confirmed that it has acquired the customer base of troubled ISP Cloud Nine.

A statement on its Web site reads: "As of 24th January, customers of Cloud Nine Communications Ltd will be serviced by Zetnet following a successful agreement between the two companies regarding the transfer of customer contracts to Zetnet."

Zetnet has moved quickly to publish support details on its Web site and insists that helping its new customers get back in operation is its main priority.

Jon Earnshaw, sales & marketing director at Zetnet told The Register: "We've swung all our resources to looking after these customers."

He admitted that the task ahead remained difficult but he was adamant that his company was "one hundred per cent focused" on the task ahead.

While Zetnet faces the daunting task of moving around 2,500 customers to its service, the row over their treatment by Cloud Nine continues to rumble on.

Forum postings on ISPReview reveal the extent of frustrations experienced by Cloud Nine customers.

Many claim that they have been kept in the dark over the last week, inaction that has merely compounded the ISP's problems.

Others are more sympathetic concerning the security attack that brought Cloud Nine to its knees.

In a statement, Cloud Nine apologised for its "shortcomings" and also moved, once again, to quash rumours that the decision to shut the ISP was due to financial pressures.

It said: "Cloud Nine would like to apologise to all our customers for the disruption to our services caused by the recent denial of service activity. This activity was of such magnitude and viciousness that we took the decision that we could not continue to operate our Internet services with the resources we had available.

"We must deny any rumours that any of this is down to financial reasons. Cloud Nine was a solvent company, cash flow positive with cash in the bank," it said. ®

Related News

Zetnet tipped for Cloud Nine rescue
Cloud Nine buy-out not yet confirmed
Cloud Nine blown away, blames hack attack

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.