Lies, damned lies and anti-virus statistics
$13.2bn eaten by viruses
Computer Economics has published its assessment of the damage worldwide caused by malicious code attacks in 2001 - the figure comes in at a whopping $13.2 billion.
This is 23 per cent less than 2000, the year of the Love Bug, when damages from viruses were estimated at $17.1bn. In 1999 the cost to the world was $12.1 billion in 1999, Computer Economics says.
The research firm has totted up the damage wreaked by viruses each year since 1995, But the results are controversial.
Critics in the antivirus industry dismiss Computer Economics assessment of the damage caused by the combined effects of Nimda ($635 million), Code Red variants ($2.62 billion), SirCam ($1.15 billion) et al last year as a "guesstimate".
They argue that it's hard to calculate the number of infected systems and the total damage caused during a virus outbreak, partly because costs will vary widely by company. Patching systems is, after all, a core part of the work of most sysadmins.
Michael Erbschloe, vice president of research at Computer Economics, angrily rejected criticisms of its methodology and said its work helped firms decide how to defend against viruses.
Erbschloe said Computer Economics does "everything we can to get an accurate number and great lengths to determine what the hit rate is". The $13.2 billion figure on the cost of infections in 2001 is "not an audit" but it is "accurate", although Erbschloe declined to say just how accurate it was.
Computer Economics' methodology involves first conferring with anti-virus companies, governments, law enforcement and major firms, Erbschloe told us. It then tries to work out how many people received a virus and from that calculates how many were infected. From this, Computer Economics estimates the cost of patching systems and losses in worker productivity from dealing with a viral outbreak, based on benchmarking the cost of cleaning a computer of a virus.
One of the problems of this approach, explains Alex Shipp, chief antivirus technologist at managed services firm MessageLabs, is that "users are unable to estimate the damage a virus outbreak might cause their own company ... so how does a third party get a figure?"
Graham Cluley, senior technology consultant at Sophos Anti-Virus, described Computer Economics figures as a "guesstimate", supported by insufficient data.
"Most companies simply don't know how much a virus cost them," he said. "As well as lost productivity, viruses can also cost money through damaged credibility, effects on customer relations and attacks on confidentiality which is hard to estimate."
MessageLabs and Sophos say that Computer Economics has never contacted them about statistics on infections.
Even if a vendor tracks the percentage of infected emails it blocks (as MessageLabs does), or consumer PCs scanned which are infected (as McAfee does), it is very difficult to place a dollar figure on such data.
Erbschloe said he didn't care what Sophos or MessageLabs thought. He said AV vendors quote Computer Economics figures but disagree when an estimate is either higher or lower than suits them.
"Some of them are full of shit," Erbschloe told us, before calming down to say, "our figures help end-users decide how much to spend on antivirus".
Assessing the cost of virus infections isn't like counting server sales, and whoever you sympathise with here, it would be wise to take any figures with a grain of salt and to remember the AV industry has struggled with metrics for years. ®