Feeds

BT botches 3,500 email accounts

Emails disappear into the ether

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

BT has apologised for losing emails belonging to 3,500 customers.

The cock-up took place last week and wiped out emails belonging to users of BT's Web-based talk21 email service. The glitch happened during maintenance of 3,500 email accounts.

As a result users were unable to access their email for several days. And incoming email was also rejected while the service was down. BT has confirmed that it is unable to retrieve these emails.

In some cases BT has also lost emails that had already been received. It says it is working to restore these emails as soon as possible.

In an email to those hit by the glitch BT said: "Last week, there was a technical problem that affected a small number of our customers. We are extremely sorry for any inconvenience and have taken steps to ensure it does not happen again."

Talk21 has almost one million active accounts. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Scrapping the Human Rights Act: What about privacy and freedom of expression?
Justice minister's attack to destroy ability to challenge state
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
4chan outraged by Emma Watson nudie photo leak SCAM
In the immortal words of Shaggy, it wasn't me us ... amirite?
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.