Feeds

ADSL restored to UK

Broadband Britain splutters back to life

  • alert
  • submit to reddit

5 things you didn’t know about cloud backup

A major network incident that wiped out much of the UK's ADSL and unmetered dial-up Internet services earlier today has been fixed.

Things should be improving throughout the afternoon and into the evening, although pockets of users could still experience difficulties getting online.

BT says that its Colossus IP network crashed at around 10.00am this morning cutting off tens of thousands of ADSL customers, although some Register readers say they experienced problems as early as 9.00am.

An unknown number of users of unmetered dial-up services was also affected as Surftime and FRIACO-based services were reportedly hit.

The true scale of the problem - described as a "major network failure" by BT engineers - will probably never be known.

BT says the problem was fixed within around two-and-a-half hours, although it takes longer to right itself through the system, following an outage of this scale. The telco has apologised for the outage and is currently investigating what went wrong.

Earlier today a BT spokeswoman said that the telco had "lost part of its Colossus IP backbone" network.

Thankfully, it appears they've now found it again.

The Register has received reports from people from all over the country saying how they're regaining access to the Net.

Many though are unhappy at the lack of information about the outage - they say they were left in the dark.

BT was inundated with calls jamming helpdesk phone lines and forcing some irate customers to phone BT's London HQ in search of answers. ®

Related Story

UK hit by major ADSL outage

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.