Feeds

Jungle junks pre Xmas site relaunch

Order backlog monkey business

  • alert
  • submit to reddit

3 Big data security analytics techniques

A software rollout fiasco has forced Jungle.com to re-launch its website in the New Year - straight after the Christmas sales retail sweet spot.

The new-look store was due to launch in late October but it has now got an 8 January kick-off date. It will be business as usual between now and then.

The site revamp is delayed because Jungle has nursed an order backlog headache for more than month, after installing the final parts of a £5 million Retek information management system.

Now, according to PC Advisor, four top men from of Retek US were flown into the UK at the weekend to join the 22-strong UK team, currently working out of Jungle's head offices, attempting to unscramble customer data.

Jungle now expects the backlog to have cleared by the coming weekend.

The final parts of the £5 million Retek system went live on 24 September. Elements had run for weeks, but when the last components went live, it soon became clear that orders failed to get through from the computer system to the warehouse. Some orders never made the journey at all; at other times bursts of orders appeared.

The backlog had the secondary effect that suddenly the company had to order huge amounts of stock in one go, delaying delivery dates even further.

On 16 October, Jungle said it had resolved the issue, and things should be back to normal within three weeks.

The problem for the first week was significant - 25 per cent of orders, between 2,000 and 3,000 people, were affected. PC Advisor estimates a backlog of 800 customers are still affected. ®

Related Link

PC Advisor story

Related Stories

What went wrong with Jungle's new computer system

Combat fraud and increase customer satisfaction

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Record labels sue Pandora over vintage song royalties
Companies want payout on recordings made before 1972
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Number crunching suggests Yahoo! US is worth less than nothing
China and Japan holdings worth more than entire company
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.