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Palm offers synchro stinko replacements

m500 and m505 affected

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Palm is offering replacement handhelds to users who have run into problems synchronising data between new m500 and m505 models and their PCs.

The cause of the glitch is yet to be determined, but users have the consolation that they can swap any faulty devices free of charge. The number of affected users is n0t yet known.

A Q+A, sent to Palm support staff and resellers, states that there are several possible reasons for the problem, which typically shows up some weeks after purchase, as a sudden failure in the ability to run HotSync.

Users who run into trouble are offered a replacement handheld and cradle, with postage and packing charges picked up by Palm. The firm says the problem is not serious enough to merit a full product recall.

What assurance users have that these replacement units will work is unclear, as the firm is not sure what's causing the problem. Palm's spokeswoman didn't have an answer to this, so consumers will have to hope they avoid running into the same difficulty twice.

Palm is not disclosing how many m500 and m505 users it expects might be affected by the problem or how much the issue might cost it.

The affected Palm m500 and m505 models were released in July. ®

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