Zen puts ADSL on hold
Temporary measure to preserve QoS
Posted in Broadband, 9th November 2001 12:55 GMT
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Zen Internet has suspended the processing of orders for ADSL until after the completion of a network upgrade.
The decision - described as a bold step by Lancashire-based Zen - has been taken to "preserve the quality of service to existing customers ahead of essential infrastructure upgrades".
Orders currently in the system will be fulfilled but any new ones - which Zen is happy to accept - will be delayed until after the work has been completed.
Zen - which has around 1,200 ADSL subscribers hopes to start processing orders again in around a month or so once a new 155Mbps central pipe has been installed.
An exact date as to when new orders will begin to be processed has yet to be confirmed. ®
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