IBM hit with hard drive class action suit

Glass platter 75GXP HDD is giving pain

  • alert
  • submit to reddit

Michael T. Granito, Jr., an American user of IBM's 75GXP hard drive, filed a class action lawsuit against the company last Tuesday for defects in the product causing it to "crash", according to an article on The Tech Report.

Of course, class action means that anyone who happens to purchase one of these drives is now able to join in on the action, sharing the costs of the suit and, potentially, reaping some of the compensation (think Erin Brockovitch, just sans Julia Roberts).

The drive, a 7,200RPM Deskstar 75GB drive, was released on 15 March last year. At the time, the press release announced excitedly that the drive was "the first IBM drive to use glass disk platters instead of aluminium ... allowing the recording head to read smaller bits of information that are packed more closely together. In addition, glass disks are more stable at higher speeds".

Now, as the complaint reads, "Contrary to IBM representations, the Deskstar 75GXP is defectively designed and/or manufactured such that it is not a reliable HDD and fails to function properly. When the defect manifests by the sudden occurrence of a loud clicking or scratching noise, the Deskstar 75GXP stops operating and 'crashes.' The result of the crash is the irreversible and permanent loss of data and software programs installed on the Deskstar".

Of course, nobody has yet established what is the exact cause of the problem, but IBM has long maintained that it has super cool (and super reliable) drives. The complaint document points to a Big Blue site that discusses 'IBM hard disk drive reliability'.

Many readers on Tech Report's forum commented about similar problems that they had encountered, showing that it is unlikely for this to be an issue affecting just a few users. Many of them pointed out that the 75GXPs smaller brother, the 60GB version, runs as solidly as a rock, while others wanted to know why there weren't more lawsuits against IBM's competitors.

Another comment read: "Funny, you can sue a major manufacturer because they [messed] up a product. It's not like they've been trying to cop out on their warranties or anything ... SUE EM ANYWAY! It's the wonderful American way". ®


5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.