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Cracks appear in Nutshell service

Legal talks with C&W

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Update Unmetered ISP, Nutshell, has confirmed it is trying to resolve the problems that left it unable to provide Net access over the weekend.

The ISP is currently locked in legal talks with Cable & Wireless and was not prepared to discuss the matter until this had been resolved.

Confirming that the service had been suspended, Jason Moody, a director at the ISP, said: "We are locked into a contractual dispute with our supplier Cable & Wireless. We are trying to resolve the issue."

No one at Cable & Wireless was available for comment by press time.

In a sign of just how competitive the ISP market is at the moment, Basingstoke-based Cloud Nine has issued a statement this morning in which it claims to have seen "a massive increase in subscriptions over the last five days following the suspension of the Net in a Nutshell unmetered service".

According to customers of the service, Nutshell has been unavailable since Friday. ®

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