BT rewrites Ts&Cs to kick off more Anytime users
Cull number two on the horizon
BT is determined to kick more users off its dial-up Anytime service and so it has rewritten its terms & conditions just so it can inform customers they have broken them.
Several hundred customers received an email on 9 October from the company saying it has "reason to believe that your account has been active for online sessions during extended periods of time when it has not been used". This goes against the service's Ts&Cs, it informs them, and as such "we reserve our right to suspend or terminate your account without further notice to you".
Seeing as the new terms and conditions only took effect on 4 October, it is unsurprising that many existing customers were surprised to receive the email.
In August, BT sent out a similar email accusing 400 users of breaking its Ts&Cs, saying they were leaving the dial-up connection on even when they weren't using it. At the end of September it disconnected 200 of them.
Under the new terms & conditions, BT has put a figure on what constitutes abusive use of its service: "16 hours or more in a 24 hour period." Check out paragraph 10.3 here for precise details. The original Ts & Cs didn't specify the number of hours.
BT stopped short of confirming it has told helpdesk staff to effectively inform heavy users to move to another ISP, however a spokesman did admit they wanted to remove people from the service. BT has moved 34,000 heavy users of the Anytime service onto a different number recently.
Thousands of people on the new service have complained about a downgrade in quality, although BT denies it. BT also denied the existence of a blacklist of people it wants removed from the service. ®