Punters still suffering BTOpenwoe Anytime misery

Surely not

By Tim Richardson • Get more from this author

Posted in Media, 9th October 2001 09:37 GMT

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The row over whether BTopenworld is offering an inferior service to some 34,000 Anytime punters continues to trundle on.

It's almost three weeks since a TV programme alleged that BTopenworld had migrated these customers to a poorer service because they were heavy users.

BTopenworld denied - and continues to deny - that it is offering a two-tier ISP service. It continues to claim that it is merely trying to balance its network and provide a better service.

With such assurances in place, El Reg is just a tad mystified why we keep getting emails from readers who claim their quality of their Net access has plummeted since they've moved to the new dial-up number.

And yet, BTopenwoe insists there isn't a problem.

We're somewhat puzzled to read comments posted in newsgroups and bulletin boards of people's frustration at their inability to log on to the AnyTime service.

And yet, BTopenwoe insists there isn't a problem.

We're also baffled at reports that the Watchdog TV programme is to follow-up on the problem again this week because of the barrage of complaints it has received.

And yet, BTopenwoe insists there isn't a problem.

How odd. ®

BTopenworld accused of providing two-tier Net access service

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