Feeds

Online shoppers are getting ripped off

Says global consumers group

  • alert
  • submit to reddit

Top three mobile application threats

Online shoppers are still being ripped off according to the latest survey from Consumers International.

The global federation of more than 260 consumer organisations in 120 countries found that eshoppers still can't shop with confidence with too many etailers failing to deliver the goods, as it were.

In its second report Should I Buy? Shopping online 2001: An international comparative study of electronic commerce researchers placed 412 orders around the world for DVDs, clothes, computer accessories, food and drink, and hotel rooms.

The researchers found that six per cent of goods failed to arrive at all and in some cases punters were billed for items that never turned up. Almost one in ten etailers failed to refund items when they were returned.

Consumers International also found that some etailers failed to comply with current legislation. For example, one in five etailers failed to give a clear total cost of the transaction.

And less than half the EU-based sites gave information to customers about their right to withdraw from a contract - known as a "cooling-off period" - that is required under European law.

"Said Anna Fielder, a director at Consumers International: "Although there have been some improvements since 1999, business still has a long way to go both in reliable fulfilment of orders and in improving the information given on the site.

"Although the Internet offers advantages to consumers in terms of convenience and choice, a world where many goods fail to arrive and traders don't send refunds does not inspire confidence in consumers to shop online."

Consumers International now wants Governments to tighten up the law on online sales and "name and shame" those etailers which repeatedly fail to comply with the legislation. ®

3 Big data security analytics techniques

More from The Register

next story
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.