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Kingston ADSL cap ‘will not be actively implemented ’

Finally, the telco deigns to speak

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Kingston Communications has (finally) got in touch with El Reg to try and clarify its position on capping usage for its new ADSL service.

Apparently, the 700 MB Downstream quota is not an enforced limit but an acceptable usage amount.

Said Tony Nalder, marketing operations manager, Kingston Communications, in an email: "Further to your calls...I would like to clarify the position on your coverage regarding our stated daily download limit for our new Karoo RapidTime service.

"The restriction stated in the technical specification for Karoo RapidTime will not be actively implemented in normal circumstances, however we have included it in our description to advise customers that we will actively monitor use of our network.

"We have a responsibility to provide access to a wide and diverse community of users. In the event that we see inappropriate use or abuse of the service we will activate the download limit to protect the bandwith available to other customers.

"I trust that on this basis you will correct your inaccurate coverage?" he wrote.

Inaccurate coverage? What, you mean the kind of "inaccurate coverage" that leaves your customers pleading with the The Register to get involved because no one at Kingston will tell them what the heck is going on?

The kind of "inaccurate coverage" that gets your customers so agitated and wound-up that they are forced to petition the company for more information?

Well, if that's the case then we're only too happy to oblige.

Of course, if Kingston had been bothered to speak to us when we called, we could have set the record straight there and then. Oh well. ®

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Users petition telco over ADSL cap
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