Feeds

Kingston ADSL cap ‘will not be actively implemented ’

Finally, the telco deigns to speak

  • alert
  • submit to reddit

Maximizing your infrastructure through virtualization

Kingston Communications has (finally) got in touch with El Reg to try and clarify its position on capping usage for its new ADSL service.

Apparently, the 700 MB Downstream quota is not an enforced limit but an acceptable usage amount.

Said Tony Nalder, marketing operations manager, Kingston Communications, in an email: "Further to your calls...I would like to clarify the position on your coverage regarding our stated daily download limit for our new Karoo RapidTime service.

"The restriction stated in the technical specification for Karoo RapidTime will not be actively implemented in normal circumstances, however we have included it in our description to advise customers that we will actively monitor use of our network.

"We have a responsibility to provide access to a wide and diverse community of users. In the event that we see inappropriate use or abuse of the service we will activate the download limit to protect the bandwith available to other customers.

"I trust that on this basis you will correct your inaccurate coverage?" he wrote.

Inaccurate coverage? What, you mean the kind of "inaccurate coverage" that leaves your customers pleading with the The Register to get involved because no one at Kingston will tell them what the heck is going on?

The kind of "inaccurate coverage" that gets your customers so agitated and wound-up that they are forced to petition the company for more information?

Well, if that's the case then we're only too happy to oblige.

Of course, if Kingston had been bothered to speak to us when we called, we could have set the record straight there and then. Oh well. ®

Related Stories

Users petition telco over ADSL cap
Kingston caps ADSL usage for new service

Reducing security risks from open source software

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.