Feeds

Blueyonder suspends Code Red infected users

Tough but fair?

  • alert
  • submit to reddit

SANS - Survey on application security programs

Updated Cable broadband outfit blueyonder is taking a tough line on dealing with the Code Red by suspending consumers found to have been infected by the worm.

In a notice to customers, blueyonder states that infection of some of its customer's machines "has at times resulted in poor performance for our users" and poses a "significant risk of failure of service".

Because of this the Telewest-owned outfit announced it will scan its cache log files to identify customers infected with Code Red, who will then find their service suspended in order to protect other users.

"Customers found to be infected with the Code Red virus will be suspended immediately and have their accounts suspended until they have patched their machines accordingly," the notice states.

The program was introduced yesterday and so far Telewest has identified 51 users who have been infected with Code Red whose machines have been "hammering Telewest's caches". These users have received an email informing them the plug has been pulled on them and telling them how to get their machines reconnected. They'll also receive a letter to the same effect.

Our first instincts are to support what Telewest has done as a matter of enforcing some measure of civic hygiene in Internet use by its customers. Though some might dislike the approach, if it works, so much the good.

The rider we'd put on this one is that Telewest's procedures in identifying infected machines need to be sound and the technical support it has offered helps users work through any snags. ®

Update

Many readers have pointed out that Telewest may have put users in a Catch 22 position by asking them to download the required patches, when their Internet service has been cut off.

We got through to a Telewest spokesman today who users whose service has been suspended can get themselves reconnected by phoning up Telewest technical support.

Tech support staff will open up a connection to the relevant Web sites and talk users through a procedure for fixing their systems.

Even while their connection is suspended, users can pick up their email remotely via blueyonder's Webmail interface or via remote access from another ISP or mail service.

Related Stories

Code Red busting code gets cool reception
Qwest tries to worm its way off hook for Code Red outages
MS internal network whacked by Code Red
Code Red and the Cisco Side Effect
Son of Code Red is born
Internet survives Code Red
FBI blows Code Red all-clear

External Links

CERT advisory with links to Microsoft's patches

High performance access to file storage

More from The Register

next story
Obama allows NSA to exploit 0-days: report
If the spooks say they need it, they get it
Samsung Galaxy S5 fingerprint scanner hacked in just 4 DAYS
Sammy's newbie cooked slower than iPhone, also costs more to build
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Snowden-inspired crypto-email service Lavaboom launches
German service pays tribute to Lavabit
Mounties always get their man: Heartbleed 'hacker', 19, CUFFED
Canadian teen accused of raiding tax computers using OpenSSL bug
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Call of Duty 'fragged using OpenSSL's Heartbleed exploit'
So it begins ... or maybe not, says one analyst
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.