Feeds

BTopenworld shuts Coventry call centre

100 jobs to go

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

More than 100 jobs have been lost at BTopenworld's call centre in Coventry as part of the broadband operation's bid to rationalise its support network.

Staff at the Order Management Desk in Coventry - which handles orders for BT's broadband services - were told on Friday that they would be out of work by Christmas.

The centre is due to shut down at the end of November.

Said one employee, who asked not to be named: "I think it is disgusting that BT is getting rid of the people who have put in over 18 months hard work getting the helpdesk set up, and who have had to put-up with systems that have never delivered what was promised."

The Coventry centre is currently run by temp staff agency Manpower on behalf of BT. The work will be allocated to other call centres.

The new contract is to be handled by jointly by Client Logic and Ignite Solutions.

Elsewhere, 235 workers at BTopenwoe's broadband support call centre at Alness in Scotland are also unsure about their futures.

The company currently running the call centre on behalf of BT, Computing Partners, has also lost the contract to run the centre.

Execs from Client Logic / Ignite Solutions are currently in Alness assessing its potential.

A spokesman for BTopenwoe confirmed that the Coventry call centre is to close.

However, it's understood that Alness could be spared, although nothing concrete has been confirmed as yet. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.