Feeds

BT in call centre emergency row

Can't talk - must work

  • alert
  • submit to reddit

Mobile application security vulnerability report

An investigation has been launched into why a worker at a BT call centre in Wales wasn't allowed to take an emergency phone call from her husband.

David Bebb from Treorchy in South Wales claims he tried to contact his wife, Ann Marie, after their 10-year-old son, Sam, was rushed to hospital after opticians discovered a lump behind his eye.

But instead of being put in contact with his wife Mr Bebb was told that he couldn't speak to her until her break.

He managed to leave a message for her to get in contact with him but this was never passed on.

Eventually, Mr Bebb had to pose as a customer before he could speak to his wife about their son.

The centre - which is staffed by contract workers from recruitment outfit Manpower - is investigating the alleged incident.

Mrs Bebb told BBC Wales: "I'm a grown woman with children of my own - to be treated like that is disgusting."

It's understood Sam is recovering at home. ®

Related Link

Worker's emergency call ban

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.