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Mystery of crashing HP printers solved?

Telnet password bug prime suspect

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A DoS vulnerability with the installation and management software used on HP's line of commercial print servers has been reported.

The potential flaw, which HP has not so far publically acknowledged, is interesting not because it is particularly devasatating (it isn't) but because it may explain problems our readers are having with printers of late.

According to a posting on security mailing list BugTraq, HP JetDirect devices configured using the JetAdmin web interface fail to set a password for Telnet access when the administrator password is chosen.

Because of this the Telnet port of a printer will be left exposed to unrestricted remote access. This means (at least in theory) that hackers could create a denial of service. The potential also exists to monitor printer activity, and this might be used to gather information to use in subsequent attacks on systems, according to the posting.

Hewlett-Packard hasn't issued a response to the report, so we can't be certain there's a genuine problem. That said we give a lot of credence to the alert because it goes a long way to explain a number of emails we've had of late complaining of unexplained crashes on HP printers.

Many users have attributed this to the side effects of scanning from the Code Red worm but security testing experts at NTA Monitor told us the Telnet vulnerability was a more likely cause.

Security experts advise that the easiest way to guard against the possible Telnet vulnerability is to manually set a password for access through Telnet on the device. Looking at blocking off access to Telnet ports on devices through setting up an appropriate rule on a firewall wouldn't go amiss either.

During the DefCon conference last month a denial of service attack that exploited an FTP access vulnerability on HP JetDirect devices was discussed.

According to an email sent to the Register, HP support staff were told to advise users to guard against the problem by either disabling FTP access to the JetDirect card or change the default gateway on JetDirect to an internal address.

Support staff were told not to discuss the problem with users as this could "cause unnecessary fear for their security, and general lack of faith in the product".

We will leave you to decide if HP is taking the same stance with the reported Telnet password vulnerability. ®

External links

HP JetDirect JetAdmin Password Vulnerability
HP JetDirect Invalid FTP Command DoS Vulnerability

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