Feeds

Self-proclaimed hero of the people takes on Dixons

'I'm not a cybersquatter,' he says

  • alert
  • submit to reddit

Self-proclaimed hero of the people Abu Abdullaah has vowed to continue his battle against Dixons' customer service, despite losing his protest Web site.

Dixons-online.co.uk was set up to let Dixons customers vent their spleen over the retailer.

In addition to readers' letters, the site advised shoppers on their rights, including detailed instructions on what to do in a retail dispute. It also offered general links to sites such as the Office of Fair Trading and Watchdog.

Nothing wrong with that, you may think. Dixons is big enough and ugly enough to take it on the chin.

Not so, says Abu, who uses the unlikely email address prefix of "Iamahero". Dixons took the site to Nominet (the body for domain name disputes in the UK). It suspended the URL in May.

Drunk on victory, Dixons has decided to go after another two of Abdullaah's domains - dixons-online.org and dixons-online.net.

Meanwhile, all traffic is being directed towards yet another site, dixonscustomers.com - so far unwanted by Dixons.

Most people who have visited the sites (jointly responsible for around 70,000 hits) know they are not associated with Dixons, Abdullaah told us. This can partly be attributed to the disclaimer plastered on the front page.

The project is also non-profit making - started as a hobby after visits to Dixons made Abdullaah's blood boil. "I was fed up with going into Dixons and getting very poor information," he said.

The sites aim to get Dixons to make its warranty policies more transparent, and to get changes such as the abolition of commission for salespeople selling warranties.

"I'm not a cybersquatter," Abdullaah said. "I'm not here to slag off Dixons."

"They should be large enough to welcome criticism."

A Dixons representative said the company was "all for freedom of expression," but that it "needed to protect the brand and the best interests of shareholders and staff". ®

Related Stories

Protest sites galore! Power to the people!

Related Link

Dixonscustomers.com

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.