Feeds

Sun Ray 1 smokes: but only a little, says recall letter

Not a fire, just 'capacitor venting' - whew

  • alert
  • submit to reddit

Intelligent flash storage arrays

Sun Microsystems has announced the field replacement of an unspecified number of its Sun Ray 1 appliances because of a defective capacitor in its power supply circuitry.

The hardware giant has sent a letter to customers which admits that it has detected a failure in the power supplies of a small number of Sun Ray 1 thin client devices.

"It has been determined that the components used do not perform to specification and are causing premature failures," Sun said in its letter.

In the event of failure "it will look like the Sun Ray 1 has lost power" and the LED on the device may play up.

"In very few cases, there may be a noise, like a 'pop' and maybe a small amount of 'smoke'", according to Sun, which said that this smoke is not the result of a fire, but only the sign of the suspect capacitor venting. That's a relief.

Sun stated the potential hardware failure was not a safety issue and that its Sun Ray 100 or 150 desktop workstations were unaffected by the problem. Only a limited number of the hardware giant's customers are likely to hit the problem but it is widespread enough for Sun to organise the replacement of Sun Ray 1 PSUs for all its customers.

Sun's Enterprise Services arm has been placed in charge of distributing replacement systems, which feature updated power supplies with components from a different manufacturer.

The replacement (recall) program, which will only begin in mid-December, and has been likened to Sun to replacing a telephone handset. Sun said the replacement would not affect customer data nor smart cards associated with a particular appliance.

Customers with failed unit should contact Sun Enterprise Services immediately. ®

External links:
Sun's letter to Sun Ray customers
Sun Ray 1 replacement FAQ

Choosing a cloud hosting partner with confidence

More from The Register

next story
Cray-cray Met Office spaffs £97m on VERY AVERAGE HPC box
Only 250th most powerful in the world? Bring back Michael Fish
UK.gov pushes for SWIFT ACTION against nuisance calls, threatens £500k fines
DCMS seeks lowering of legal threshold to fight rogue firms
Just don't blame Bono! Apple iTunes music sales PLUMMET
Cupertino revenue hit by cheapo downloads, says report
The DRUGSTORES DON'T WORK, CVS makes IT WORSE ... for Apple Pay
Goog Wallet apparently also spurned in NFC lockdown
Microsoft brings the CLOUD that GOES ON FOREVER
Sky's the limit with unrestricted space in the cloud
'ANYTHING BUT STABLE' Netflix suffers BIG Europe-wide outage
Friday night LIVE? Nope. The only thing streaming are tears down my face
Google roolz! Nest buys Revolv, KILLS new sales of home hub
Take my temperature, I'm feeling a little bit dizzy
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.