We've received anecdotal reports that the PGP icons and menus which are added to Outlook no longer work once a user upgrades to OfficeXP. This happens regardless of whether one upgrades with PGP already installed, or installs PGP after OfficeXP.

The PGP tray icon on the desktop will still work, but the features and buttons will be inactive in Outlook.

A reader experiencing this phenomenon purchased the PGP 7.1 program and installed it on a Win2K box with OfficeXP, and everything returned to normal. Apparently, something in the 6.x version doesn't like OfficeXP, or vice versa. The 7.1 version isn't certified for use on OfficeXP, but it appears to work normally.

We'd be grateful if readers who are experiencing similar problems would drop us a note briefly describing their experiences, so we can get a handle on which variables affect PGP performance on OfficeXP. If you've had trouble, we'd like to know which OS you're running, which hotfixes and service packs you've installed, which version of PGP you're using, and the order in which you installed your patches, Office, and PGP.

Those with tales to tell are invited to use the e-mail link at the top of the page. If we find a pattern, we'll follow up on this story soon. ®