Nokia xDSL modems are shocking – official
'A small risk of electrocution'
Nokia has urged customers to return some of its xDSL modems after discovering they could give users an electric shock.
The company aims to take back between 50,000 and 100,000 of its M/MW 11xx/51xx series xDSL modems. Less than one per cent of these are believed to be faulty.
"When the power cable is disconnected from the modem, one of the pins may break off a stay in the socket," Arja Suominen, head of communications at the company's Nokia Networks unit, told the AFX news service.
"If this happens, there is a small risk of electrocution if one were to touch that pin which has broken off."
Nokia has asked customers to bring the modems into local service centres, insisting the move "is not a recall". If flaws are found they will be fixed for free.
The repairs are expected to cost "a few million euros", and are expected to be completed in the next few weeks. ®