Feeds

Passengers in Ladbroke Grove train crash charged for journey

Evil uses of IT: number 43

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

Passengers on the early morning commuter train that crashed at Ladbroke Grove in 1999, killing 31, had their accounts debited for the ticket price just hours after the tragedy.

The news has come to light after the train's ticket collector ran into one of the survivors and quipped: "Well, you weren't charged were you?" "I was," the man replied. Telling the tale to the BBC's South East newsroom, Colin Paton, explained that passengers that had paid for tickets on their credit cards were charged.

Colin was using a portable ticket machine and the details were then downloaded to First Great Western's charging system. The train operator explained it had to download the information in order to identify passengers for the Transport Police.

However, survivors were appalled when the ticket price cropped up on their credit card bills. First Great Western admitted to the BBC that it could have cancelled the transactions. When asked why it didn't the company answered that it wrote to as many passengers as possible suggesting that they apply for a refund.

The company is being accused of brutality and abject insensitivity. A lawyer for the survivors has also raised the depressing legal argument that FGW may be in breach of contract because it failed to deliver passengers to their destination.

The crash in October 1999 occurred when after a Thames train went through a red signal and hit the First Great Western InterCity carrying passengers. ®

Related Link

BBC Online's story

Remote control for virtualized desktops

More from The Register

next story
MEN: For pity's sake SLEEP with LOTS of WOMEN - and avoid Prostate Cancer
And, um, don't sleep with other men. If that's what worries you
Jim Beam me up, Scotty! WHISKY from SPAAACE returns to Earth
They're insured for $1m, before you thirsty folks make plans
Now: The REAL APPLE NEWS you need to know
OMG! Gravity's totes amazeballs. Calm down, George Clooney, not your film
Boffins who stare at goats: I do believe they’re SHRINKING
Alpine chamois being squashed by global warming
Let's make an app that POSTS your POO to APPLE HQ
Plus: It's OPEN WARFARE in the Linux greybeard world
FedEx helps deliver THOUSANDS of spam messages DIRECT to its Blighty customers
Don't worry Wilson, I'll do all the paddling. You just hang on
Adorkable overshare of words like photobomb in this year's dictionaries
And hipsters are finally defined as self-loathing. Sort of
Not a loyal follower of @BritishMonarchy? You missed The QUEEN*'s first Tweet
Her Maj opens 'Information Age' at the Science Museum
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The hidden costs of self-signed SSL certificates
Exploring the true TCO for self-signed SSL certificates, including a side-by-side comparison of a self-signed architecture versus working with a third-party SSL vendor.