Feeds

Passengers in Ladbroke Grove train crash charged for journey

Evil uses of IT: number 43

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

Passengers on the early morning commuter train that crashed at Ladbroke Grove in 1999, killing 31, had their accounts debited for the ticket price just hours after the tragedy.

The news has come to light after the train's ticket collector ran into one of the survivors and quipped: "Well, you weren't charged were you?" "I was," the man replied. Telling the tale to the BBC's South East newsroom, Colin Paton, explained that passengers that had paid for tickets on their credit cards were charged.

Colin was using a portable ticket machine and the details were then downloaded to First Great Western's charging system. The train operator explained it had to download the information in order to identify passengers for the Transport Police.

However, survivors were appalled when the ticket price cropped up on their credit card bills. First Great Western admitted to the BBC that it could have cancelled the transactions. When asked why it didn't the company answered that it wrote to as many passengers as possible suggesting that they apply for a refund.

The company is being accused of brutality and abject insensitivity. A lawyer for the survivors has also raised the depressing legal argument that FGW may be in breach of contract because it failed to deliver passengers to their destination.

The crash in October 1999 occurred when after a Thames train went through a red signal and hit the First Great Western InterCity carrying passengers. ®

Related Link

BBC Online's story

Intelligent flash storage arrays

More from The Register

next story
Criticism of Uber's journo-Data Analytics plan is an Attack on DIGITAL FREEDOM
First they came for Emil – and I'm damn well SPEAKING OUT
'It is comforting to know where your data centres are.' UK.GOV does NOT
Plus: Anons are 'wannabes', KKK says, before being pwned
Google's whois results say it's a lousy smut searcher
Run whois google.com or whois microsoft.com. We dare you, you PIG◙◙◙◙ER
Holy vintage vehicles! Earliest known official Batmobile goes on sale
Riddle me this: are you prepared to pay US$180k?
'Open source just means big companies can steal your code.' O RLY?
Plus: Flame of the Week returns, for one night only!
NEWSFLASH: It's time to ditch dullard Facebook chums
Everything hot in tech, courtesy of avian anchor Regina Eggbert
Hey, you, PHONE-FACE! Kickstarter in-car mobe mount will EMBED your phone into your MUG
Stick it on the steering wheel and wait for the airbag to fire
prev story

Whitepapers

Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Choosing a cloud hosting partner with confidence
Download Choosing a Cloud Hosting Provider with Confidence to learn more about cloud computing - the new opportunities and new security challenges.