Feeds

BT rips into BigBlueSky

Take that...and that...

  • alert
  • submit to reddit

Boost IT visibility and business value

BT has reacted angrily to accusations made by BigBlueSky (BBS) about the ISP's decision to scrap its unmetered phone service.

In a lengthy statement that pulls no punches, the monster telco said: "It is only too easy to blame others - especially BT - when a company's business model is simply not robust enough to succeed in this intensely competitive marketplace."

Addressing each of BBS' allegations in turn, BT said: "BT refutes allegations that it supplied authentication software that allowed "multiple users to sign on to the system concurrently".

The telco is also angered by BBS' attempts to "try to implicate BT in the problems they have experienced with users fraudulently sharing their user information."

BT STATEMENT IN FULL

BT is disappointed and angered by BigBlueSky's (BBS's) statement. In essence, we didn't supply BBS with any software at all, so how they can blame their authentication problems on us is beyond belief. It is only too easy to blame others - especially BT - when a company's business model is simply not robust enough to succeed in this intensely competitive marketplace.

* BT Ignite has supplied BBS with its WebPort product. This does not include any software so BBS's allegation that "BT provided the authentication software" with which they have had problems is simply not true.

* Similarly, BBS's allegation that "software provided by BT was allowing multiple users to sign on to the system concurrently" is again simply not factually correct. BT has provided BBS with no software whatsoever.

* BBS try to implicate BT in the problems they have experienced with users fraudulently sharing their user information. BT has no direct contact or relationship with BBS's end users and there is no connection whatsoever between BT and any fraudulent customers of BBS.

* BBS claim there were delays on the part of BT in connecting the company. The stated lead time for WebPort is ten working days and we frequently better this. However, BBS's orders were delivered, on average, 2 working days longer than we state, but how this could lead to BBS's problems is difficult to comprehend.

* BBS claim that BT indicated that "even though they may be equally to blame, they are not prepared to allow BBS any opportunity or help in sorting out the problem". BT cannot confirm that any member of staff said that BT was "equally to blame" in these issues - as we did not provide BBS with any software, we can take no responsibility for these problems.

* BT would be very interested to see any outcome of BBS bringing this matter to the OFT or OFTEL.

The piece ends with a "my personal opinion" section yet gives no name, merely "The Directors" as a source.

The author says he or she thinks that larger telecom companies see small ISPs as "a threat to their existence in the marketplace" and that they "do their utmost to ensure the failure of an entrepreneurial system by squeezing out the smaller companies". BT wholly refutes these statements. We do not see any ISP - large or small - as a threat, we see them as valued customers. In fact, the WebPort product is designed specifically for small ISPs, and we are offering these companies an extremely good deal to help them achieve success.

Finally, yes, BT is going through a period of change. Our priority is, always has been, and always will be, delivering excellent customer service. Throughout our reorganisation, we have striven to ensure that our high levels of customer service remain so. ®

Related Story

UK ISP attacks BT for ditching unmetered access

Seven Steps to Software Security

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.