Feeds

T-Online to shut three call centres

200 jobs at risk

  • alert
  • submit to reddit

3 Big data security analytics techniques

T-Online is to close three call centres in Germany prompting fears of job losses at the ISP.

In a statement yesterday T-Online said it intends to cut the number of call centres it operates from five to just two by the end of the year.

T-Online stressed that the restructuring - which will also include outsourcing part of its call centre operation - would not result in a reduced level of service for customers.

The ISP reportedly employs around 1,000 staff at its five call centres. When the restructuring is complete that figure will fall to 800, although the ISP maintains that it will avoid compulsory redundancies.

Thomas Holtrop, chairman of the T-Online board of management said: "We are focusing on our core business and assessing the profitability and quality of all group business units and affiliated companies one by one." ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.