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T-Online to shut three call centres
200 jobs at risk
T-Online is to close three call centres in Germany prompting fears of job losses at the ISP.
In a statement yesterday T-Online said it intends to cut the number of call centres it operates from five to just two by the end of the year.
T-Online stressed that the restructuring - which will also include outsourcing part of its call centre operation - would not result in a reduced level of service for customers.
The ISP reportedly employs around 1,000 staff at its five call centres. When the restructuring is complete that figure will fall to 800, although the ISP maintains that it will avoid compulsory redundancies.
Thomas Holtrop, chairman of the T-Online board of management said: "We are focusing on our core business and assessing the profitability and quality of all group business units and affiliated companies one by one." ®
Biting the hand that feeds IT
