Feeds

ISP help desk operator culls 120 staff

LineOne and Virgin users could be put on hold

  • alert
  • submit to reddit

5 things you didn’t know about cloud backup

iDesk plc - which provides call centre services for UK ISPs including LineOne and Virgin - is slashing 120 staff in a bid to reduce losses.

Most of the job cuts will come from front line staff who deal directly with customers, prompting fears that the service received by Net users could deteriorate.

Around half the job losses are expected to be voluntary - the rest are due to be announced on Friday.

According to insiders, iDesk is axing staff to stem further losses at the company, which has been hit by the downturn in the telecoms industry and an increase in ISPs bringing their call centre operations in-house.

No one at iDesk was prepared to confirm the number of job losses at the company.

However, a spokesman for the company confirmed that iDesk would employ 150 people following the restructuring. The Register understands that as many as 300 people - including part-time staff - are employed by iDesk.

Yesterday, Chief Operating Officer, Kevin McKenna told staff that he was quitting the business. iDesk said the "new streamlined approach" means the company no longer needs a COO and CEO.

In a statement, Steve Berry, CEO of iDesk said: "iDesk remains committed to the support of exceptional customer services - this has been our core business from day one. In today's dynamic marketplace we are simply being more innovative in our approach to delivering that cost-effectively.

"A recent review of our business, which we undertook to ensure we are well positioned for growth, included a full review of our cost structure. This has led to some tough decisions, such as the deployment of our technical support services to markets outside of the UK. This reflects a market trend towards global solutions, serviced from anywhere around the world but delivered seamlessly to the customer.

"We are doing everything possible to deploy those staff affected by the changes in alternative roles. Where that is not possible we are dealing with the situation as fairly as possible," he said. ®

5 things you didn’t know about cloud backup

More from The Register

next story
BBC: We're going to slip CODING into kids' TV
Pureed-carrot-in-ice cream C++ surprise
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Twitter: La la la, we have not heard of any NUDE JLaw, Upton SELFIES
If there are any on our site it is not our fault as we are not a PUBLISHER
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?