Feeds

20,000 World Online punters could be phoneless

It's a 'shambles' says punter

  • alert
  • submit to reddit

Gartner critical capabilities for enterprise endpoint backup

Time is running out for 20,000 World Online customers following the ISPs decision to can its discount telephone service in the UK.

The service is officially pulled on 12 July and if customers haven't made provisions for a new telecoms supplier they could be left without a phone service.

According to the latest figures some 40,000 people have heeded World Online's advice and sought a new provider.

However, this still leaves around 20,000 people who could be cut-off unless they make arrangements to sign-up to a new phone provider.

A spokeswoman for Servista.com - a discount telecoms provider recommended to customers by World Online - told El Reg that today was the final day punters could switch providers for the Servista.com service and guarantee uninterrupted service.

BT is currently holding discussions with World Online in an attempt to help ease the situation.

However, one reader who contacted El Reg claims the process has been a shambles.

"Tiscali sent out a letter on June 19, 2001 (received four days later) stating it was ceasing its voice telephone service on July 19. Subsequently I made arrangements to reconnect to BT. BT's confirmation letter said connection would be July 25, although it had agreed one minute past midday on July 19

"They corrected that a fortnight ago but failed to give me a proper account number which meant I could not register on the bt.com website to check my order. Contacting them today to reconfirm July 19 they said to let World Online know I was changing on that date.

"WOL, however, now says it is terminating the service on July 12. What a shambles, especially as we have now been given little more than a fortnight to make the change to a new provider," he said.

The advice to those who are as yet undecided is to act now - or face being cut-off. They should call World Online on 0800 037 1338 for more information.

No one from World Online was available for comment by press time. ®

The essential guide to IT transformation

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.