Feeds

20,000 World Online punters could be phoneless

It's a 'shambles' says punter

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Time is running out for 20,000 World Online customers following the ISPs decision to can its discount telephone service in the UK.

The service is officially pulled on 12 July and if customers haven't made provisions for a new telecoms supplier they could be left without a phone service.

According to the latest figures some 40,000 people have heeded World Online's advice and sought a new provider.

However, this still leaves around 20,000 people who could be cut-off unless they make arrangements to sign-up to a new phone provider.

A spokeswoman for Servista.com - a discount telecoms provider recommended to customers by World Online - told El Reg that today was the final day punters could switch providers for the Servista.com service and guarantee uninterrupted service.

BT is currently holding discussions with World Online in an attempt to help ease the situation.

However, one reader who contacted El Reg claims the process has been a shambles.

"Tiscali sent out a letter on June 19, 2001 (received four days later) stating it was ceasing its voice telephone service on July 19. Subsequently I made arrangements to reconnect to BT. BT's confirmation letter said connection would be July 25, although it had agreed one minute past midday on July 19

"They corrected that a fortnight ago but failed to give me a proper account number which meant I could not register on the bt.com website to check my order. Contacting them today to reconfirm July 19 they said to let World Online know I was changing on that date.

"WOL, however, now says it is terminating the service on July 12. What a shambles, especially as we have now been given little more than a fortnight to make the change to a new provider," he said.

The advice to those who are as yet undecided is to act now - or face being cut-off. They should call World Online on 0800 037 1338 for more information.

No one from World Online was available for comment by press time. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Bono apologises for iTunes album dump
Megalomania, generosity and FEAR of irrelevance drove group to Apple deal
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.