Feeds

Sysadmins waste 75 days a year on site visits

...Remote software firm claims

  • alert
  • submit to reddit

Remote control for virtualized desktops

IT support staff waste up to 75 days a year on travelling to off-site locations to physically fix PCs.

So says Vector Networks... a developer of remote PC support software. Obviously, the ideais that corporates should buy more remote software, and Vector has commissioned a survey of 250 IT managers, each responsible for anywhere between 100 and 10,000 PCs, to support its sales pitch.

The survey shows that IT departments "continue to be faced with supporting PCs that are difficult to get to e.g. remote sites and increasing numbers of remote workers".

Support calls are typically resolved either over the telephone, during a scheduled visit or by sending a technician to sort out the specific problem.

Telephone is the favoured option: but 21 per cent of IT managers say that telephone support resolves up to 20 per cent of problems, while only 3 per cent said it resolves 100 per cent of PC problems.

Half of the IT managers polled reckon their support staff could save between 5-15 hours per week if "unscheduled visits could be reduced by 50 per cent".
Vector reckons this equates to a "substantial average yearly saving of 75 working days".

Or, looking at it another way, kit out your helldesk with some good remote management software and fire a third of your support staff. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
NSA SOURCE CODE LEAK: Information slurp tools to appear online
Now you can run your own intelligence agency
Azure TITSUP caused by INFINITE LOOP
Fat fingered geo-block kept Aussies in the dark
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Cloud unicorns are extinct so DiData cloud mess was YOUR fault
Applications need to be built to handle TITSUP incidents
Stop the IoT revolution! We need to figure out packet sizes first
Researchers test 802.15.4 and find we know nuh-think! about large scale sensor network ops
Turnbull should spare us all airline-magazine-grade cloud hype
Box-hugger is not a dirty word, Minister. Box-huggers make the cloud WORK
SanDisk vows: We'll have a 16TB SSD WHOPPER by 2016
Flash WORM has a serious use for archived photos and videos
Astro-boffins start opening universe simulation data
Got a supercomputer? Want to simulate a universe? Here you go
Do you spend ages wasting time because of a bulging rack?
No more cloud-latency tea breaks for you, users! Get a load of THIS
prev story

Whitepapers

Seattle children’s accelerates Citrix login times by 500% with cross-tier insight
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. See how they used ExtraHop to accelerate launch times.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Website security in corporate America
Find out how you rank among other IT managers testing your website's vulnerabilities.