Feeds

Sysadmins waste 75 days a year on site visits

...Remote software firm claims

  • alert
  • submit to reddit

Intelligent flash storage arrays

IT support staff waste up to 75 days a year on travelling to off-site locations to physically fix PCs.

So says Vector Networks... a developer of remote PC support software. Obviously, the ideais that corporates should buy more remote software, and Vector has commissioned a survey of 250 IT managers, each responsible for anywhere between 100 and 10,000 PCs, to support its sales pitch.

The survey shows that IT departments "continue to be faced with supporting PCs that are difficult to get to e.g. remote sites and increasing numbers of remote workers".

Support calls are typically resolved either over the telephone, during a scheduled visit or by sending a technician to sort out the specific problem.

Telephone is the favoured option: but 21 per cent of IT managers say that telephone support resolves up to 20 per cent of problems, while only 3 per cent said it resolves 100 per cent of PC problems.

Half of the IT managers polled reckon their support staff could save between 5-15 hours per week if "unscheduled visits could be reduced by 50 per cent".
Vector reckons this equates to a "substantial average yearly saving of 75 working days".

Or, looking at it another way, kit out your helldesk with some good remote management software and fire a third of your support staff. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
The cloud that goes puff: Seagate Central home NAS woes
4TB of home storage is great, until you wake up to a dead device
Azure TITSUP caused by INFINITE LOOP
Fat fingered geo-block kept Aussies in the dark
You think the CLOUD's insecure? It's BETTER than UK.GOV's DATA CENTRES
We don't even know where some of them ARE – Maude
Intel offers ingenious piece of 10TB 3D NAND chippery
The race for next generation flash capacity now on
Want to STUFF Facebook with blatant ADVERTISING? Fine! But you must PAY
Pony up or push off, Zuck tells social marketeers
Oi, Europe! Tell US feds to GTFO of our servers, say Microsoft and pals
By writing a really angry letter about how it's harming our cloud business, ta
SAVE ME, NASA system builder, from my DEAD WORKSTATION
Anal-retentive hardware nerd in paws-on workstation crisis
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Internet Security Threat Report 2014
An overview and analysis of the year in global threat activity: identify, analyze, and provide commentary on emerging trends in the dynamic threat landscape.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.