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C2000 speeds up reseller returns

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Reverse logistics is the bane of the channel. Poor handling of returns can mean the difference between huge loss and small profit. And in the consumer sector it can mean the difference between survival and collapse, especially if the Consumer Association gets its teeth into you.

Here's how C2000 deals with returns for resellers. The company has gone live with a new version of its Returns Online Service, featuring improved search and tracking. Resellers are now informed by email "the moment" their return has been approved and the RMA has been raised. They are also emailed when a credit note has been raised.

C200 says it will incorporate warranty details onto the service in the near future enabling resellers to check the distie's and the vendor's warranty
terms on-line before they request a return.

C2000 launched Returns OnLine in July 2000. Currently the system processes between 30 and 40% of all returns each month. ®

This article also appears in Microsoft Partner, a site for UK resellers.

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