Feeds

C2000 speeds up reseller returns

Search and track

  • alert
  • submit to reddit

Reverse logistics is the bane of the channel. Poor handling of returns can mean the difference between huge loss and small profit. And in the consumer sector it can mean the difference between survival and collapse, especially if the Consumer Association gets its teeth into you.

Here's how C2000 deals with returns for resellers. The company has gone live with a new version of its Returns Online Service, featuring improved search and tracking. Resellers are now informed by email "the moment" their return has been approved and the RMA has been raised. They are also emailed when a credit note has been raised.

C200 says it will incorporate warranty details onto the service in the near future enabling resellers to check the distie's and the vendor's warranty
terms on-line before they request a return.

C2000 launched Returns OnLine in July 2000. Currently the system processes between 30 and 40% of all returns each month. ®

This article also appears in Microsoft Partner, a site for UK resellers.

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?