Feeds

Bill payments blanked out by Barclays online

E-envoy aide rails against site redesign

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

Updated A leading advocate for e-commerce in the UK feels let down by online banking after Barclays lost some of his account details after a site redesign last week.

Simon Moores, chairman the Research Group, and advisor to the e-envoy and government on e-commerce, was left hanging on the telephone after Barclays wiped information concerning payees from his account.

Moores said one of the reasons he opted for electronic banking was convenience in paying bills, but the redesign resulted in the account details of all but 10 records on his payee list disappearing.

"They lost the payee information and I had to retype everything in," said Moores. "I trusted them to look after my information online and they lost it."

Help desk staff told Moores he'd have to ring up his gardener to get the man's banking details and then re-enter them online himslef. They said they couldn't process this payment request over the phone.

Barclays was involved in a security incident last year, since when Moores has spoken in favour of electronic banking and backed up his convictions by using an online account.

Moores said Barclays had not compromised security this time around but had "lost the plot by losing records". He also criticised the speed of the service.

A Barclays spokeswoman confirmed that "some of our customers can't view details of bank payments they have saved" and apologised for any inconvenience caused because of this. She added that the bank's developers are working to recover this information but wasn't able to put a timetable on when, or if, these records would be restored.

According to Barclays 100 of its 1.2 million online banking customers are affected by the issue. Customers with any queries on the matter can call Barclays on (0845) 600 2323. ®

External Links

Barclays

Related Stories

Barclays online cockup
Barclays beats Egg for top online bank crown
Royal Bank of Scotland Net banking service down
Egg down due to hardware problem
Barclays goes down on customers
HSBC online lets users take blame for security issues

Boost IT visibility and business value

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.